Terms and Conditions

1 Contract & Declarations

• The Agreement: All bookings and subsequent contracts are entered into with Sifavian Adventures (hereinafter referred to as "the Company," "we," or "us").

• Governing Law: This agreement and all matters arising from it are subject to and construed in accordance with the laws of the Republic of Kenya. The exclusive place of jurisdiction for any legal disputes is Nairobi, Kenya.

• Acceptance: The person making the booking ("the Client" or "you") warrants that they have the authority to enter into this contract on behalf of themselves and all accompanying travelers.

2 Booking Commitments & Payment Structure

To secure a confirmed reservation, the following payment timelines apply:

• Standard Private Safaris & Multi-Day Tours: A 30% deposit of the total tour price is required upon booking confirmation.

• Final Balance: The remaining 70% balance must be paid in full at least 45 days prior to the tour commencement date, unless otherwise explicitly agreed in writing.

• Late Bookings: For reservations made within 45 days of the departure date, 100% full payment is required immediately upon booking.

• Transaction Fees: All wire transfers, credit card transaction fees, or mobile money transaction fees are the sole responsibility of the Client. The amount received in the Company’s account must match the exact total invoiced.

3 Cancellations and Amendments

3.1 Cancellations by the Client

All cancellation requests must be submitted to Sifavian Adventures in writing (via email). The cancellation takes effect on the date the written notice is received by our offices.

Because we incur immediate non-refundable costs with third-party suppliers (such as lodges, national parks, and local flights), the following cancellation penalties apply based on the total tour cost:

No-Shows & Unused Services: There are no refunds for any unused portions of a safari, missed transfers, early departures, or skipped activities.

3.2 Amendments by the Client

Should you wish to amend your confirmed itinerary (e.g., changing travel dates, accommodations, or tracking routes), the Company will do its best to accommodate the request subject to availability. An administrative amendment fee will not apply but any additional costs or rate differences charged by our service providers will apply.

3.3 Cancellations or Changes by the Company

Sifavian Adventures reserves the right to alter itineraries, change accommodations, or cancel a tour due to uncontrollable external events, safety risks, or operational necessity. In the rare event that the Company must cancel a safari entirely through no fault of the Client, a full refund of all monies paid will be issued.

4 Client Responsibilities & Travel Documents

• Passports & Visas: It is the Client’s sole responsibility to ensure they hold a passport valid for at least six months beyond their intended date of departure, alongside valid Visas or electronic travel authorizations (such as Kenya's eTA) for all destination countries.

• Health Requirements: The Client is responsible for checking and complying with mandatory health regulations, including yellow fever vaccinations, malaria prophylactics, and any specific entry health declarations.

• Authority on Tour: Clients must adhere to the laws, customs, and wildlife regulation rules of the countries visited. The decisions of the Sifavian Adventures driver-guide or tour leader are final and binding, particularly concerning group safety, vehicle safety, and wildlife protocols.

5 Mandatory Travel and Medical Insurance

5.1. It is an absolute, non-negotiable condition of booking that every traveler secures comprehensive international travel insurance prior to arrival.

5.2. The insurance policy must explicitly cover, at a minimum:

• Emergency medical evacuation (including wilderness aero-medical rescue).

• Full inpatient medical treatment costs within Africa.

• Trip cancellation, interruption, and baggage loss.

• Adventure activities (including trekking, walking safaris, or hot air ballooning where applicable).

5.3. The Client must provide proof of active medical coverage and emergency contact hotlines to the Company prior to embarking on game drives. Traveling without valid insurance is done entirely at the Client's own risk.

6 Baggage and Personal Effects

Baggage and personal property are conveyed entirely at the owner's risk.

• Safari Vehicles & Domestic Flights: Due to limited space in customized 4x4 safari vehicles and weight restrictions on domestic "bush" flights, luggage is strictly limited to one soft-sided bag weighing a maximum of 15 kg (33 lbs) per person, plus a small piece of hand luggage.

• Hard-shell suitcases are strongly discouraged as they often do not fit in safari vehicle compartments.

7 Liability Limitations & Client Risk Acknowledgment

• Role of Agent: Sifavian Adventures acts as an operator and booking agent. We subcontract accommodations, local airlines, and specific experiences to reputable third parties. While we vet our partners carefully, the Company cannot be held liable for any injury, delay, damage, negligence, or loss caused by independent service providers.

• Inherent Risks: The Client acknowledges that travel in Africa involves an element of adventure, variable infrastructure, and proximity to wild animals. The Client accepts these inherent risks freely.

• Force Majeure: Sifavian Adventures is not liable for failure to perform its obligations or any losses incurred due to Force Majeure events—including acts of God, war, civil unrest, strikes, government restrictions, extreme weather, or natural disasters.

8 Price Fluctuations, Taxes, and Surcharges

8.1. All quotes are calculated based on prevailing tariffs, national park entry fees, conservation levies, value-added taxes (VAT), fuel costs, and currency exchange rates at the time of publication.

8.2. The Company explicitly reserves the right to adjust confirmed pricing or levy a surcharge prior to departure in the event of:

• Unforeseen adjustments to government taxes, tourism levies, or statutory park fees.

• Substantial fuel price increases affecting aviation or overland transport costs.

• Severe currency fluctuations impacting third-party supplier billing.

8.3. If a mandatory government or supplier surcharge exceeds 10% of the total holiday price, the Client maintains the right to cancel their reservation within 7 days of notification and receive a full refund of all monies paid, strictly excluding non-refundable conservation permits.

9 Itinerary Adjustments & Force Majeure

9.1. Operational Flexibility: The nature of remote African travel requires operational agility. While the Company will make every reasonable effort to maintain the original itinerary, it reserves the absolute right to alter or substitute routes, accommodations, game drive vehicles, or scheduled activities should local conditions dictate. Substituted services will always be of an equal or superior tier.

9.2. Force Majeure: The Company shall not be held liable, nor be deemed in breach of contract, for any delay, cancellation, or alteration of an itinerary resulting directly from circumstances amounting to Force Majeure. This includes, but is not limited to: acts of God, extreme weather events, flash floods, civil unrest, labor disputes, political instability, border closures, government interventions, pandemics, or unexpected flight cancellations by regional carriers.

9.3. Cost Implications: In the event of a prolonged Force Majeure disruption prior to or during the safari, no refunds will be issued for completed or non-refundable elements. Any auxiliary costs arising from emergency re-routing, unscheduled hotel stays, or revised logistics are the sole financial responsibility of the Client.

10 Dispute Resolution & Guest Feedback Protocol

10.1. On-Site Rectification: Should a operational discrepancy or service issue arise during the safari, the Client must immediately communicate the matter to their designated safari driver-guide and the Company’s 24/7 operations desk. This allows the Company the immediate opportunity to investigate and remedy the situation in real time.

10.2. Formal Claims: In the unlikely event that an issue remains unresolved on-site, a formal written claim detailing the grievance must be submitted to the Company within 30 days of completing the safari service. The Company commits to investigating and providing a formal resolution framework within 30 days of receipt. No claims will be entertained past this 30-day window.

10.3. Jurisdiction: This agreement, its terms, and all legal relationships arising from it are governed exclusively by the laws of the Republic of Kenya. Any legal actions or disputes shall be subject solely to the exclusive jurisdiction of the Courts of Kenya.